This IT pilot fish works the night shift at a manufacturing plant as the on-site plant floor support tech — which is definitely not user support. That’s on-site during the day but off-site during the night shift.
One night, fish gets a call from a supervisor named Barney, who complains that his email isn’t working. Fish says Barney needs to call the help desk and gives him the extension. To which Barney says that he needs his email to do his job.
All the more reason to call the help desk, says fish. They’re very good at troubleshooting that email program, and I don’t know anything about it.
But he does say that if the help desk can’t help, Barney can call fish back.
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