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Illustration by Alex Castro / The Verge

Amazon plans to shut down Amazon Care, the virtual health service it first launched in 2019, by the end of the year. The company announced the decision to Amazon Care employees on Wednesday, The Washington Post reported.

“Although our enrolled members have loved many aspects of Amazon Care, it is not a complete enough offering for the large enterprise customers we have been targeting, and wasn’t going to work long-term,” Amazon senior vice president of health Neil Lindsay in an email to staff shared with Fierce Healthcare. We’ve obtained the full memo and have included it at the end of this story.

Amazon Care started as a service for Amazon employees based in Seattle. It paired virtual health care services with the option for an in-home...

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