Despite the death of its personal AI assistant M, Facebook hasn’t given up on chatbots just yet. Over the past couple of years, it’s slowly improved what its artificial agents can do, but their latest challenge is something that can confound even the smartest human: making small talk.
You’d be forgiven for thinking otherwise because of their name, but chatbots can’t really chat. As researchers from Facebook’s FAIR lab explain in a pre-print paper published this week, they fail at this task on a number of levels. First, they don’t display a “consistent personality,” sticking to the same set of facts about themselves throughout a conversation; second, they don’t remember what they or their conversational partners have said in the past; and...
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